Frequently Asked Questions
Everything you need to know about shopping at Pets Drug Mart Canada.
How long does shipping take within Canada?
Standard shipping typically takes 3 to 7 business days depending on your province. We offer expedited shipping options at checkout for faster delivery.
What is your return policy for pet apparel?
We accept returns on unworn items with original tags attached within 30 days of purchase. For hygiene reasons, items must be free of pet hair and odors.
How do I choose the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's chest girth and neck circumference to ensure the most comfortable fit.
Are the materials used safe for pets with sensitive skin?
Yes, our curated selection of pet fashion uses hypoallergenic and breathable fabrics like organic cotton and soft knits to prevent skin irritation.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.